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Customer Self-Service | The Holy Grail of SaaS
One hundred percent customer self-service is the holy grail of SaaS. Everyone looks for it, but it is never found. Even if your product is simple enough to provide complete self-service purchase, you...
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Private Clouds Must Be Agile
I recently read a well reasoned post by HP’s Cloud CIO Christian Verstraete. In the post Verstraete reflected on a Twitter exchange he’d had responding to the claims by someone that private cloud was a...
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Self Service And Cloud
Recently a journalist contacted me to talk about a company she was covering. Since I never interacted with the vendor, I told her that I can talk about general trends in the market segment rather than...
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